Terms and conditions

Read our booking terms in full and download the related documents here.

Terms for guest and group stays with catering

Version: October 2026 · effective immediately

1. Scope and conclusion of the contract

The contracting party and operator is Denny Marko Heim, DH Ferientraum Thüringen, Wasserwerkstraße 10, 98553 Schleusingen. These terms apply to accommodation, group and guesthouse bookings with catering at Haus Rosenbaum. The contract is concluded upon receipt of the booking confirmation in text form, for example by email.

2. Prices and services

The gross prices agreed when the contract is concluded apply, as set out in the booking confirmation and the corresponding price list. Accommodation prices are per person per night, including the catering booked. Additional services and surcharges are charged separately as agreed. Individually confirmed group offers remain possible. The confirmed scope of services is decisive.

3. Payment

A deposit of 20% of the agreed total price is due upon receipt of the booking confirmation. The balance must be paid no later than 4 weeks (28 days) before arrival. For bookings made within 28 days of arrival, the total price is due upon receipt of the booking confirmation. The deposit is credited towards the total price.

4. Changes to the number of guests or rooms

Changes to the number of participants or rooms must be reported to Haus Rosenbaum without delay. Additional guests or rooms require confirmation and can only be booked subject to availability. A reduction in services booked on a binding basis is treated as a partial cancellation; section 5 applies accordingly to the affected services. Any different amendment deadlines agreed individually remain unaffected.

5. Cancellation and no-show

The booking can be cancelled free of charge within 48 hours of receipt of the booking confirmation, but no later than the agreed start of the stay. Payments already made will then be refunded in full. Thereafter, no further contractual right to free cancellation is granted. Statutory rights of withdrawal from, termination of or price reduction under the contract remain unaffected.

If the guest cancels for personal reasons or fails to arrive, the agreed charge is payable less saved expenses and income from renting the accommodation to others for the booked period. The resulting amount is capped at the following percentages of the agreed total charge:

  • Received at least 90 days before arrival: no more than 20%;
  • Received 89 to 31 days before arrival: no more than 50%;
  • Received 30 to 7 days before arrival: no more than 80%;
  • Received fewer than 7 days before arrival, or no-show: no more than 100%.

These caps do not replace the deduction of saved expenses and income from renting to others. The guest may prove that no amount, or a lower amount, is owed. Payments already made will be credited; any surplus will be refunded. Cancellations must be communicated in text form, for example by email. The time of receipt by the accommodation provider is decisive. Deductions take particular account of saved catering services.

6. Arrival and departure

Check-in is from 15:00; regular check-out is by 10:00. Late check-out until 14:00 is only possible subject to availability and prior agreement on the surcharge. For late arrival or early departure for personal reasons, the calculation principles in section 5 apply accordingly to services not used. The guest’s statutory rights remain unaffected.

7. Catering and additional services

The catering booked comprises bed and breakfast, half board or full board as stated in the booking confirmation. Mealtimes are agreed with the house. Use of the kitchen for self-catering is not part of this booking. Use of additionally booked rooms, equipment and the sauna is governed by the confirmed agreement. E-bikes and cycling accessories can be booked separately with DH Ferientraum Thüringen. Rental period, price, deposit, collection and return are agreed before the rental booking is concluded. Haus Rosenbaum guests receive a 10% discount on rental prices; delivery is possible for an agreed surcharge.

8. Shared areas and house rules

The dining room, rustic lounge, games room and outdoor area with volleyball court and barbecue space are available for shared use by guests within the agreed scope. Exclusive use of the house or these areas applies only where expressly agreed. The house rules are made available for inspection before the contract is concluded and can be sent in advance on request. Their applicability is agreed when the contract is concluded.

9. Damage and liability

The contracting parties are liable in accordance with statutory provisions. The guest is liable for the conduct of fellow travellers and visitors to the extent that such conduct is attributable to the guest under statutory provisions. Normal wear resulting from use in accordance with the contract remains unaffected.

10. Final provisions and statutory right of withdrawal

Accommodation bookings for a specific date or period generally carry no statutory right of withdrawal (section 312g(2), no. 9 of the German Civil Code, BGB). Statutory rights and expressly agreed cancellation rights remain in place. German law applies. Mandatory statutory consumer rights remain unaffected. Amendments and supplementary agreements should be documented in text form; individual agreements take precedence.

Terms for Haus Rosenbaum Exclusive

Version: October 2026 · effective from 1 October 2026

1. Scope and conclusion of the contract

The contracting party and operator is Denny Marko Heim, DH Ferientraum Thüringen, Wasserwerkstraße 10, 98553 Schleusingen. These terms apply to “Haus Rosenbaum Exclusive” bookings for self-catering and exclusive use. The contract is concluded upon receipt of the booking confirmation in text form, for example by email.

2. Prices, occupancy and services

The gross prices agreed when the contract is concluded apply, as set out in the booking confirmation and corresponding price list. The base price includes up to 40 people and a maximum of 18 rooms. Up to 15 additional people can be accommodated for the stated surcharge; total occupancy is limited to 55 people. For stays of fewer than 3 nights, the stated short-stay surcharge applies. Additional services are charged separately.

3. Payment

A deposit of 20% of the agreed total price is due upon receipt of the booking confirmation. The balance must be paid no later than 4 weeks (28 days) before arrival. For bookings made within 28 days of arrival, the total price is due upon receipt of the booking confirmation. The deposit is credited towards the total price.

4. Cancellation and no-show

The booking can be cancelled free of charge within 48 hours of receipt of the booking confirmation, but no later than the agreed start of the stay. Payments already made will then be refunded in full. Thereafter, no further contractual right to free cancellation is granted. Statutory rights of withdrawal from, termination of or price reduction under the contract remain unaffected.

If the guest cancels for personal reasons or fails to arrive, the agreed charge is payable less saved expenses and income from renting the accommodation to others for the booked period. The resulting amount is capped at the following percentages of the agreed total charge:

  • Received at least 90 days before arrival: no more than 20%;
  • Received 89 to 31 days before arrival: no more than 50%;
  • Received 30 to 7 days before arrival: no more than 80%;
  • Received fewer than 7 days before arrival, or no-show: no more than 100%.

These caps do not replace the deduction of saved expenses and income from renting to others. The guest may prove that no amount, or a lower amount, is owed. Payments already made will be credited; any surplus will be refunded. Cancellations must be communicated in text form, for example by email. The time of receipt by the accommodation provider is decisive.

5. Arrival and departure

Check-in is from 15:00; regular check-out is by 10:00. Late check-out until 14:00 is only possible subject to availability and costs €150.00. For late arrival or early departure for personal reasons, the calculation principles in section 4 apply accordingly to services not used. The guest’s statutory rights remain unaffected.

6. Self-catering, kitchen and breakfast

Kitchen use is included in the base price. Breakfast is only available by prior arrangement. On days with an agreed breakfast service, the kitchen is unavailable for self-catering from 07:00 to 10:30, including preparation and clearing up.

7. Drinks

Guests may generally bring their own drinks. External drinks deliveries, including deliveries by drinks merchants or delivery services, are not permitted. Pre-ordered drinks must be ordered no later than 10 days before arrival. A deposit is charged separately and refunded or credited according to the quantity of returnable empties returned. Unused, unopened kegs may be returned. Keg prices include CO₂ and line cleaning.

8. Use of rooms and outdoor areas

The dining room, rustic lounge, games room and large outdoor area with volleyball court and barbecue space are available to the booked group within the agreed scope. The group/rehearsal room, seminar room, seminar equipment and sauna can be booked additionally in accordance with the price list.

9. Handover and return

The house must be left swept clean. The kitchen must be returned in the condition in which it was received, in particular cleaned, tidied and with crockery and equipment in their designated places. Normal wear resulting from use in accordance with the contract remains unaffected.

10. House rules, damage and liability

The house rules are made available for inspection before the contract is concluded and sent to the guest in advance on request. Their applicability is agreed when the contract is concluded. The contracting parties are liable in accordance with statutory provisions. The guest is liable for the conduct of fellow travellers and visitors to the extent that such conduct is attributable to the guest under statutory provisions.

11. Final provisions and statutory right of withdrawal

Accommodation bookings for a specific date or period generally carry no statutory right of withdrawal (section 312g(2), no. 9 of the German Civil Code, BGB). The contractual cancellation right under section 4 remains in place. German law applies. Mandatory statutory consumer rights remain unaffected. Amendments and supplementary agreements should be documented in text form; individual agreements take precedence.

Price lists, terms and booking forms

Choose the documents for your travel dates. Each booking form includes the corresponding price list and terms and conditions. Please complete the form in full and return it within one week to This email address is being protected from spambots. You need JavaScript enabled to view it. . Your booking becomes binding upon receipt of our booking confirmation in text form.

2026/27 · 1 October 2026 to 30 September 2027

2027/28 · valid from 1 October 2027

General terms and conditions · October 2026

Consumer dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.